Ensure your internet connection is stable and strong. Download and install browsers like Google Chrome or Mozilla Firefox and see if the error persists there. If you’re using a web browser to access DIRECTV, try switching to a different one.Clear them from your browser by accessing the browser’s settings and selecting the option to clear cache and cookies. Sometimes, accumulated cache and cookies can be the culprits.This can refresh the system and resolve underlying issues. Power it off, wait for a moment, and then power it back on. If the error persists, consider restarting your device.Sometimes, this simple step does the trick. Close the video player window or app and then reopen it. First things first, try restarting the video player itself.DIRECTV” error message? Let’s walk through the steps to troubleshoot this issue: So, what should you do when you encounter the “Sorry We Ran Into a Problem. Troubleshooting the “Sorry We Ran Into a Problem” Error Message on DIRECTV Plus, we’ll delve into the common causes of this error and offer tips to avoid it in the future. This hiccup can put a dent in your viewing plans, but fear not – we’ve got your troubleshooting guide right here. If you’ve ever settled in to watch your favorite shows on DIRECTV only to be greeted by the frustrating error message, “Sorry we ran into a problem. Praise be if that’s the case, because there are quite a few troubleshooting solutions for a subpar internet connection.įirstly, there are general troubleshooting fixes for slow Wi-Fi that you can try.1.6 Conclusion “Oops! DIRECTV Video Player Glitch? Here’s How to Fix It” This is particularly pertinent if you’re trying to stream in 4K (which uses more bandwidth and data than a standard- or high-definition stream). The second possibility is that your internet connection isn’t strong enough to stream Disney+. Disney has been working on bolstering its servers to meet the demands of hungry Star Wars and Marvel fans across the world, but this can take time. when a new episode of The Mandalorian drops), and unfortunately, there’s no immediate fix other than to wait it out. This sort of issue typically occurs at times of peak usage (e.g. If it’s a problem with Disney’s servers, it’s possible that Disney+ is struggling to meet the demand of everyone streaming at once. That could be a server error on Disney’s end or it could be an issue with your internet connection. In a cruel twist, nobody seems to be able to find a solution to the error code that shares the same two digits as the answer to the ultimate question of life, the universe, and everything.Įrror 42 indicates an issue connecting with your Disney+ service. As frustrating as that sounds, a device compatibility issue like Error 83 means the app is having an issue with the specific device you’re using, so switching to a computer, gaming console, or smart TV should yield a different result.Īnother common error code that Disney+ is spitting out is Error 42. If all else fails and you’re desperate to stream Disney+, try logging into another device. If there’s a firmware update ready to install/download, you will likely see a little notification indicator (like when you get a new message or email). That said, you will almost always find software updates buried in a “system,” “about,” or “general” menu in just about any internet-connected device. If you’re attempting to view on another device, such as a smart TV, PlayStation, or Xbox, you will find software update guides on the manufacturer’s websites. So make sure you update your iOS or Android to the most current version before you try running the app again. This shouldn’t impact most new devices, but if you happen to be running an especially old iOS or Android operating system, for example, Disney+ might be rejecting your device. If you’re tried those steps, the next step is to check if your firmware is up to date on the device you’re using. Next, check that your device is actually compatible with the service, just to be sure. As tired as that advice is, you don’t know how often a simple power cycle is an answer to all your tech woes. This might seem frustrating because if your device is incompatible with Disney+, how did you manage to download the app in the first place? Well, there are a couple of other factors that could be impacting device compatibility.įirst thing to try, and we hate to say it, is turning your device off and on again. Essentially, Disney+ isn’t cooperating with the particular device you’re trying to view content on. If you’re seeing this message, it means there’s a device compatibility issue. Error 83 seems to be one of the biggest issues plaguing subscribers.
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